The Unified Inbox Platform for Modern Business.
Roxan Labs offers a proprietary SaaS platform for businesses to manage all support queries and leads in a single interface. Leverage our secure, subscription-based service for efficient customer communication.
Streamline Your Customer Communication
Packed with everything your team needs to manage leads and provide exceptional support efficiently.
Unified Inbox
Manage conversations from Website Live Chat, Facebook, Instagram DMs, and Email all in one simple interface.
Agent Collaboration
Seamlessly assign leads, route queries to the right team members, and collaborate privately on customer issues.
Omni-Channel Lead Capture
Capture, qualify, and manage leads that originate from any channel with robust tracking and segmentation.
Real-Time Engagement
Engage customers instantly and provide faster support with real-time sync across all connected platforms.
Chatbots & Automation
Automate repetitive responses and use intelligent routing to prioritize critical customer queries instantly.
Performance Analytics
Track agent productivity, response times, and lead conversion rates through a single, comprehensive dashboard.
Inbox Management Modules
Specialized tools for managing leads, collaboration, and improving support efficiency.
Conversation Routing
Automatically route incoming inquiries to the most appropriate agent or team based on availability or skills.
Agent Performance Analytics
Track key metrics like first response time, resolution time, and agent activity within the dashboard.
Canned Responses
Create and manage predefined answers (canned responses) to quickly respond to frequently asked questions.
Labels and Segmentation
Organize conversations using custom labels to segment leads, track issues, and manage workflows efficiently.
Internal Notes
Collaborate seamlessly with team members by adding private notes to conversations that customers cannot see.
API & Integrations
Utilize a robust API to connect Warox with your existing CRM, ERP, or e-commerce platforms for data synchronization.